Frequently Asked Questions

FINDING PRODUCTS Q. I cannot see the product I am looking for?
A.
We supply many other products that are not featured on our web site. If you have a specific requirement, you can email or telephone our customer service team, who will provide information from alternative product ranges.

Q. Can you source items that are not on the site?
A. Yes. Let us have a specification of the item or email an image of the item and we will offer advice and assistance.SAMPLES

Q. Do I have to pay for samples?
A. All samples costing up to £2 are supplied free of charge. Samples costing more than £2 are non-returnable and will be charged. However, these charges will be deducted from our sales invoice for each product you order.

Q. Can I see a printed sample before placing my order?
A.
In the majority of cases printed samples are possible. We must however levy a minimum print charge, which more often than not is cost prohibitive.  Q. Can I have the goods with no print?
A. Yes. Most items can be supplied plain and in smaller quantities than priced on the site.PAYMENT Q. Do I have to make payment before delivery?
A.
Our terms are 30 days from the date of our sales invoice. However, if you are ordering from us for the first time we will require payment in full prior to delivery of your goods. For subsequent orders payment can be made after delivery.

Q. Can I pay by credit card?
A.
Yes, via Pay Pal. There is however a 4% handling charge applied to our invoice.

ARTWORK  Q. How will you personalise my selected products with my logo?
A. You will need to supply us with your artwork. This may be supplied to us by e-mail, or on a disc format as a vector-based image. Using either Freehand, Illustrator or a high resolution PhotoShop file at least 300 dpi and at the required print size or larger.
 
Q. What is suitable artwork?
A. Suitable artwork is essential in order to supply your selected goods with a neat and clearly defined print. A business card or letterhead is NOT sufficient for final artwork. We can advise on the technical production of artwork or even produce it for you, the cost of which, although kept to a strict minimum, will be passed on accordingly. Please also see the separate link on the home page
Q. How do you wish to receive my artwork or design?
A.
Full artwork instructions and specifications can be viewed in the promotional products section of this web site by clicking on the artwork specification link on the home page.

Q. Can you design a logo for me?
A. Yes, we are happy to provide an artwork and design service. This is charged separately from our product pricing. 
Personalisation  Q. How will you match the print colour to my logo colour?
A. You will need to supply us with your colour references. Every colour has a Pantone Matching System (PMS) reference number. This is a system used throughout the industry to ensure any printer can match colours specified by any designer.
Q. Where will I find my artwork and PMS references?
A. The designer who originally created your logo or the printers who print your company stationary will probably have the artwork and PMS references.
Q. My logo consists of a halftone, can you print this?
A. It depends on the printing process involved: - it may be that a halftone or hint needs to be printed on a separate solid colour. We would suggest that you let us see a copy of the logo, we will then be able to advise you on the best way to proceed.
 
Q. What are origination charges?
A. Origination does not refer to the artwork or the actual printing process. Origination is a general term referring to the make up of the screens, dies, templates or jacquards used in the process of applying personalisation details to a product. Except for jacquard, a separate screen template is required for each colour used and will be charged accordingly. Our estimate will always show origination charges if applicable.
There are six main methods of printing your promotional message on to your selected product:

Screen Printing - Used most widely on pens, pencils, flat plastic items and PU, as well as clothing, particularly T-shirts. Ink is applied to the product by pushing it through a stencil (screen) containing your design.

Tampo (or Pad) Printing - An ink applying method again, but used to especially good effect on odd or curved shapes. An increasing popular method due to the flexibility and number of products it can mark. Ink is transferred onto product by way of a rubber ‘pad’.

Engraving - Used most commonly on crystal, glass and metal products to achieve a quality, lasting effect. Laser engraving is now widely regarded as the most accurate and economical way of reproducing fine design work, although machine engraving may still be used to excellent effect.

Blocking - Used to mark leather goods in particular. A metal block (die) is pressure stamped onto the product, usually with a gold or silver foil, to leave a lasting impression of your design. Alternatively, the process can be performed without foil, just leaving your design in plain relief. This is known as Blind Embossing.

Embroidery - This is a great way to achieve quality personalisation on most clothing and headwear. With modern machinery offering speed and multiple colour possibilities, more customers are selecting this method of personalisation to great effect. A typical design is based on a stitch count of around 5 to 10,000 stitches.

Die Stamping - Usually used on metal products like stainless steel keyrings or similar products. Like blocking, a metal die is pressure stamped onto your product leaving an impression of your design. This can be left plain or filled with colour.